Question 1

What is the Odoo Appointments app?

Accepted Answer

Odoo Appointments lets customers book time with your staff or your resources, such as rooms, tables or equipment, from a booking page that shows real availability. It sends confirmations and reminders by email and SMS, can take a deposit before confirming, and links each booking to the contact, the staff calendar and the CRM. Saudi service businesses use it to replace phone and WhatsApp scheduling.

Question 2

Can customers pay a deposit when booking in Odoo?

Accepted Answer

Yes. An appointment type can require up front payment, so the booking is only confirmed once the deposit is paid through the payment provider configured in Odoo. Naqlah connects a Saudi provider so customers pay with mada or Apple Pay, and refund rules follow the cancellation deadline you set. Clinics and consultancies use this to reduce no-shows on high value slots.

Question 3

Does Odoo Appointments sync with Google Calendar or Outlook?

Accepted Answer

Yes. Odoo Calendar syncs with Google Calendar and Outlook, so a booking made on the website appears on the staff member's personal calendar and their existing events block availability on the booking page. Naqlah sets the sync per user during implementation, which lets doctors, consultants and sales reps keep the calendar app they already use while bookings stay in Odoo.

Question 4

Can a booking create a CRM lead in Odoo?

Accepted Answer

Yes. The Create Opportunity option on an appointment type generates an opportunity in Odoo CRM when the booking is made, linked to the contact and assigned to the staff member. Showrooms, consultancies and B2B sales teams use this so a demo or consultation booked from the website or a Salla order confirmation enters the pipeline with the booking details already attached.

Question 5

Can customers book in Arabic on Odoo Appointments?

Accepted Answer

Yes. The booking page, the questions, the confirmation and reminder messages are all available in Arabic with a right to left layout, and the customer can switch to English. Times display in Riyadh time by default, with timezone handling for customers abroad. Naqlah writes the Arabic templates in natural wording rather than machine translation so the messages read well on a Saudi phone.

Question 6

Can we book rooms or tables as well as staff in Odoo?

Accepted Answer

Yes. Resource based appointment types cover rooms, tables, chairs, vehicles or equipment, each with its own opening hours, capacity and leaves. A meeting room operator can offer rooms by the hour, a cafe can take reservations for a lounge table with a capacity of six, and a roastery can run cupping sessions with a fixed number of seats, all on the same booking page.

Area	Before	With Odoo via Naqlah
Booking	Phone calls, WhatsApp and Instagram messages	Self service page in Arabic and English
Reminders	Manual calls the day before	Automatic email and SMS from templates
No-shows	Unmanaged and unpaid	Deposit via mada at booking
Staff calendar	Separate app or paper diary	Synced in Odoo with Google and Outlook
Lead capture	Lost after the visit	Opportunity created in CRM
Rooms and resources	Spreadsheet availability	Capacity, hours and leaves in Odoo

Odoo Appointments

What this module handles

Built for how business runs in Saudi Arabia

What happens from the book now click on your website to the appointment on the staff calendar?

What Naqlah configures in your implementation

Companies that get the most from this module

Phone and WhatsApp bookings vs Odoo Appointments

Module questions, answered

Modules that work well together

CRM

Website

Field Service

CRM

Website

Field Service

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