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Helpdesk

Odoo Helpdesk

Every customer issue in one queue, with SLAs that actually get measured.

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Helpdesk
Capabilities

What this module handles

  • Tickets created from email, website forms, live chat, and WhatsApp
  • Teams and stages that match how your support actually works
  • SLA policies with deadlines, alerts, and performance reports
  • Customer ratings sent automatically when a ticket closes
  • Refunds, returns, repairs, and field visits raised from a ticket
  • Knowledge base and canned responses to answer faster
Saudi ready

Built for how business runs in Saudi Arabia

Support in Arabic and English, with tickets routed by language if you want. WhatsApp conversations become tickets on the customer's record. Refunds raised from a ticket post as ZATCA compliant credit notes in accounting.

FAQ

Module questions, answered

Everything else, we cover in a free 30-minute consultation.

What does the Helpdesk module do?
How is it different from a shared inbox?
Does it connect to Sales and Inventory?
Can customers write in Arabic?
Can we measure response times?
Can WhatsApp messages become tickets?
Related

Modules that work well together

CRM

Track every lead from first contact to closed deal in one pipeline.

Live Chat

Website chat that turns into CRM leads or Helpdesk tickets.

Field Service

Field jobs planned, dispatched, done on site, and invoiced.

CRM

Track every lead from first contact to closed deal in one pipeline.

Live Chat

Website chat that turns into CRM leads or Helpdesk tickets.

Field Service

Field jobs planned, dispatched, done on site, and invoiced.

Ready to run your business on one system?

Free consultation. Meet the team and get a clear roadmap in one call.

Book your consultation