Answer website visitors in Arabic or English in real time, and turn each chat into a CRM lead or Helpdesk ticket with one command, with WhatsApp alongside.
Saudi websites usually offer a WhatsApp button and a contact form nobody checks, so evening enquiries from Snapchat and TikTok campaigns go unanswered and nothing reaches CRM. Odoo Live Chat puts a chat widget on your Odoo or external website with operators grouped by channel and a chatbot for off-hours, and Naqlah, an Odoo Gold Partner in Saudi Arabia, configures channels, scripts and routing so chats land in the right team and record.
Naqlah assigns operators by the visitor's language, so Arabic browsers reach Arabic-speaking staff and the chatbot greets in the right language, with scripts written in clear Arabic rather than translated text. Chat transcripts, visitor pages and contact details stay in your Odoo database under your PDPL retention policy, with a privacy notice shown on the widget. WhatsApp Business conversations run next door in Odoo's WhatsApp module, so web visitors and WhatsApp customers are handled from the same Discuss inbox without copying between apps.
Arabic and English routing
Visitors reach an operator in their language, and chatbot trees exist in both. Evening and Ramadan night coverage is set per channel through operating hours.
One record, no copying
A chat becomes a CRM lead or Helpdesk ticket in one command, with the transcript and visitor details attached. Sales and support follow up from the same Odoo.
WhatsApp next door
Web chat serves visitors and the WhatsApp Business API serves customers, both answered from Discuss. The customer never has to repeat the question.
1. Visitor opens chat
The bot greets in the visitor's language and asks what they need, such as a quotation, an order question or wholesale terms.
2. Bot qualifies or hands over
The script collects name, city and contact details, then hands the conversation to an operator who sees the visitor's page history.
3. Operator creates the record
The operator types one command and the chat becomes a lead in CRM or a ticket in Helpdesk, with the transcript attached.
4. Follow-up and rating
Sales or support continues from the record, and the visitor rates the chat so response quality is measured per operator.
Timelines depend on the number of channels, scripts and sites, and Naqlah gives a clear roadmap in the first consultation.
| Area | Before | With Odoo via Naqlah |
|---|---|---|
| Channel | WhatsApp button only | Web chat plus WhatsApp in one Discuss inbox |
| After hours | Unanswered until morning | Chatbot collects details and a lead is waiting |
| Lead capture | Copied by hand into CRM, if at all | One command creates the lead with transcript |
| Support tickets | Lost in a chat thread | Helpdesk ticket with transcript attached |
| Language | One operator for everyone | Routing by visitor language |
| Reporting | None | Ratings and response times per operator |
Everything else, we cover in a free 30-minute consultation.
Free consultation. Meet the team and get a clear roadmap in one call.
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