Question 1

What is the difference between a tax invoice and a simplified tax invoice in Saudi Arabia?

Accepted Answer

A standard tax invoice is issued to another VAT registered business, shows the buyer's VAT number and must be cleared by ZATCA before it is shared. A simplified tax invoice is issued to consumers, carries the QR code and is reported to ZATCA within 24 hours of issue. Odoo decides which format applies from the customer record, so staff do not need to choose.

Question 2

Does Odoo Invoicing clear invoices with ZATCA?

Accepted Answer

Yes. The Saudi localization includes the Phase 2 integration that signs each invoice with the journal's cryptographic stamp, submits standard invoices for clearance and reports simplified invoices through the Fatoora platform. Naqlah onboards the journal with the OTP from the portal, runs the simulation tests and activates production, so the first live invoice you send is already compliant.

Question 3

Can customers pay by mada from the invoice?

Accepted Answer

Yes. When PayTabs or Paymob is connected, every invoice email carries a payment link that accepts mada, Visa and Mastercard. The payment is registered against the invoice automatically, the receivable closes and reminders stop. Partial payments are supported as well, which matters for Saudi collections practice where customers often settle in instalments against one document.

Question 4

What if ZATCA rejects an invoice?

Accepted Answer

A rejected invoice is not legally valid and Odoo blocks it from being sent. The rejection reason comes back from Fatoora and is stored on the document, usually a missing VAT number, an incomplete address or a wrong tax line. The accountant corrects the data and resubmits. Where a cleared invoice needs changing, a credit or debit note with a ZATCA approved reason is issued instead.

Question 5

Do invoices have to be in Arabic?

Accepted Answer

Yes. The regulation requires invoices in Arabic, and a second language may appear alongside it. Odoo's Saudi template prints Arabic labels and amounts with English alongside where you choose, so a foreign client reads the same document. Naqlah styles the template with your logo, bank details and the mandatory fields such as VAT number, CRN and the QR code position.

Question 6

When should we move from Invoicing to Accounting?

Accepted Answer

Invoicing is enough while an external accountant keeps the books and you only need compliant invoices and collections. Once you want vendor bills, bank reconciliation, the VAT return and financial statements inside the same system, Accounting is activated on top of Invoicing. Customers, invoices and payments already recorded carry over, so there is no migration and no re-entry.

Area	Before	With Odoo via Naqlah
Invoice creation	Typed in Word or Excel, numbering by hand	Generated from the order or contract in one click
ZATCA	Manual portal entry, add on, or no compliance at all	Cleared and reported automatically on confirmation
Payment	Bank transfer chased over WhatsApp	mada and card link on the invoice itself
Reminders	Manual messages when someone remembers	Scheduled by days overdue with statements attached
Reporting	None until the accountant closes the year	Aged receivables and revenue live for the owner
Growth	New system and re-entry when bookkeeping moves in house	Activate Accounting on the same data with no re-entry

Odoo Invoicing

What this module handles

Built for how business runs in Saudi Arabia

What happens when you click Confirm on an invoice, and how does it connect to Salla, PayTabs and your accountant?

What Naqlah configures in your implementation

Companies that get the most from this module

Word, Excel and bank transfers vs Odoo Invoicing

Module questions, answered

Modules that work well together

Accounting

Sales

Point of Sale

Accounting

Sales

Point of Sale

Ready to run your business on one system?