Team conversations attached to the order, ticket or invoice they are about, in Arabic and English, inside your Odoo database.
In most Saudi branches the operating system is a WhatsApp group on personal phones, where order details get buried, customer data sits outside the company and the history leaves when the employee does. Odoo Discuss gives every user direct messages, channels and a chatter on every record, and brings email, WhatsApp and website chat into the same inbox, which is why Naqlah, an Odoo Gold Partner in Saudi Arabia, sets it up as the system of record from the first phase.
Messages, notifications and the chatter render in Arabic with a right to left layout, so a branch supervisor writing Arabic and a finance manager replying in English share one thread on the same invoice. Conversations stay in your Odoo database rather than on personal WhatsApp accounts, which gives you user level access rights, central exports and a single place to answer the access and deletion requests the Personal Data Protection Law expects within its deadlines. For Odoo Online and Odoo.sh customers in the region the database is hosted in Dammam, and Naqlah connects the company WhatsApp number through the Meta Business API so customer messages arrive in Discuss instead of on a staff phone.
WhatsApp without the group chaos
Customer messages open in Discuss and attach to the contact record. Arabic and English templates approved by Meta are sent from the sales order or ticket, not from a personal number.
Branch coordination
One channel per branch linked to its stock, POS and HR records. A stock shortage posted on the purchase order from the mobile app reaches purchasing without a voice note.
PDPL friendly by design
Customer data stays in the system of record with user rights per department. Exports and deletions are handled centrally rather than phone by phone.
1. Message arrives
The customer writes to the company WhatsApp number linked to Odoo, often replying to an order or delivery template sent from a Salla or Zid order synced into Odoo.
2. Discuss opens the conversation
A chat opens for the assigned operators, with the contact's history, open orders and tickets a click away.
3. Agent acts from the chat
The agent replies in Arabic or English, creates a Helpdesk ticket or a sales order directly from the conversation, and tags a colleague with a mention.
4. Everything stays on the record
The conversation and any files remain on the contact record, searchable by the next agent, with the 15 day reply window tracked by Odoo.
Timelines depend on scope, and Naqlah gives you a clear roadmap in the first consultation.
| Area | Before | With Odoo via Naqlah |
|---|---|---|
| Internal chat | WhatsApp groups per branch on personal phones | Channels tied to the branch and its records |
| Customer messages | Personal numbers of whoever answered | Company WhatsApp number opening in Discuss |
| History | Lost on phone change or resignation | Searchable on the order, ticket or contact |
| Notifications | Manual follow up and repeated reminders | Followers, mentions and scheduled activities |
| Calls | Separate meeting app and licence | Video call and screen share in the browser |
| Data control | None once the message leaves the phone | User rights, exports and deletions in Odoo |
Everything else, we cover in a free 30-minute consultation.
Free consultation. Meet the team and get a clear roadmap in one call.
