A moderated Arabic and English Q&A community on your Odoo website that answers customers before they open a ticket, and gives Helpdesk agents answers to cite.
In most Saudi companies, product questions pile up in WhatsApp groups and Telegram channels where nothing is searchable, so agents answer the same configuration question every week. Odoo Forum publishes questions, answers and accepted solutions on your site where search engines and your Helpdesk can find them, and Naqlah, an Odoo Gold Partner in Saudi Arabia, configures access, karma and moderation so the community stays useful.
Naqlah sets up Arabic and English forums with right-to-left layout, either as separate forums per language or one mixed forum with language tags, depending on how your customers actually write. Member profiles and posts stay in your Odoo database, with account consent, a privacy page and deletion on request handled under PDPL. Because Saudi customers often default to WhatsApp, Naqlah seeds the first set of answers from your ticket history before launch, so the forum is already useful on day one rather than waiting for members to post.
Arabic and English threads
Forums can be split by language or mixed with tags, and the layout switches direction per thread. Arabic full-text search is tested on real product terms before launch.
Tied to Helpdesk
Agents search the forum from inside a ticket and paste the accepted answer, or publish a resolved ticket as a new thread. Repeat questions stop reaching the queue.
Controlled community
Karma thresholds, a moderation queue and private forums keep content on topic. Staff answers and trusted members carry more weight than anonymous posts.
1. Customer searches first
A customer types the question into Google or the forum search and finds an existing thread with an accepted answer.
2. Customer posts if nothing matches
If no thread fits, the customer posts a new question, tagged by product, in Arabic or English.
3. Staff or a trusted member answers
A support agent or a high-karma member replies, and a moderator marks the answer as accepted so it appears first.
4. Helpdesk links future tickets
Agents in Helpdesk cite that answer in later tickets, and the thread keeps answering the question for everyone who searches.
Timelines depend on the number of forums and the seed content to prepare, and Naqlah gives a clear roadmap in the first consultation.
| Area | Before | With Odoo via Naqlah |
|---|---|---|
| Where answers live | WhatsApp and Telegram groups, scrolled past and lost | Searchable threads with accepted answers |
| Repeat questions | Answered again by an agent each time | Found by search before a ticket is opened |
| Public visibility | None, nothing reaches Google | Indexed pages in Arabic and English |
| Moderation | Admin deletes messages by hand | Karma rules, flags and a moderation queue |
| Link to tickets | None, agents retype answers | Helpdesk Help Center search and ticket-to-post |
| Member data | Third-party platform outside your control | Your Odoo database under PDPL |
Everything else, we cover in a free 30-minute consultation.
Free consultation. Meet the team and get a clear roadmap in one call.
